mPulse

Friday, October 10, 2008

Performance Alerting: Is Louis Gray the Canary in Your Coal Mine?

Yesterday in the Fast Company Live Fail Whale session [mention on Scoble's blog here], Paul Bucheit of FriendFeed jokingly said that his company's external alerting mechanism was Louis Gray.

I cringed when I read that, as the last people who should be letting you know you have an issue are your visitors or customers. I know that FriendFeed is new and may not have the ops team that Dorion Carroll and Technorati have developed over the years, but it is still critical.

You have done a lot as a company to build a brand. Don't let your internal and external performance sully your reputation. There are a number of low-cost and free ways to watch your performance and alert you before things break.

Louis Gray is a great guy. But he is not an objective and reliable way to alert you when something is wrong with your site.

2 comments:

  1. I would say I'm fairly objective. :-)To be honest, FriendFeed knows about issues and typically solves them before I know about it. Paul's a good guy, but he gave me too much credit here.

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  2. I would say I'm fairly objective. :-)To be honest, FriendFeed knows about issues and typically solves them before I know about it. Paul's a good guy, but he gave me too much credit here.

    ReplyDelete